Managing Subscription

Do I need to be present for the delivery?
The applicant subscriber needs to be present upon vehicle delivery to present their ID card and sign the Fleet Partners' rental agreement.
Wed, 4 Jan, 2023 at 4:18 PM
What times do you deliver?
Most of the fleet partners deliver on Monday - Saturday. We deliver during business hours: Morning (9 am-12 pm), Afternoon (12-3 pm), and Evening (3-5 pm)
Wed, 4 Jan, 2023 at 4:18 PM
How long will it take to receive my car?
We aim to deliver most cars within 1 business day. In some cases, e.g. brand new cars we may need up to 14 days to deliver the car. The Carzuno Concierg...
Wed, 4 Jan, 2023 at 4:18 PM
How many car keys do I get?
Every Carzuno subscription car comes with 1 key.  A second key is retained by the Carzuno Fleet Partner in case there are any issues. Copies can be made...
Wed, 4 Jan, 2023 at 4:19 PM
How can I extend my subscription?
Your subscription is not set to auto-renew. Our concierge team will contact you prior 10 days before the end of the subscription date. If you would like to...
Wed, 4 Jan, 2023 at 4:19 PM
What happens at the end of my subscription?
At the end of your subscription, we’ll thoroughly inspect your car. You may be charged for any repair or refurbishment that’s needed outside of fair wear an...
Wed, 4 Jan, 2023 at 4:19 PM
When do I make my first subscription payment?
You’ll be charged for your first payment once your subscription is confirmed. It’ll cover your first month’s subscription cost.
Wed, 4 Jan, 2023 at 4:19 PM
When will my monthly subscription payments come out of my account?
Your monthly payment date is based on when you received your subscription car. For example, if your car was delivered on the 15th, your future payments will...
Wed, 4 Jan, 2023 at 4:19 PM
How can I change my payment method for my subscription?
You can change your payment method after logging into your Carzuno Dashboard > Billing > Payment Methods.
Wed, 4 Jan, 2023 at 4:19 PM
I’m having issues with my payment method for my subscription car. What should I do?
If you're trying to make a payment but it’s not going through:  1. Please call your bank to check if they’ve blocked the transaction.  2. Try addi...
Wed, 4 Jan, 2023 at 4:19 PM